Cambra-Fierro J, Berbel-Pineda JM, Ruiz-Benítez R, Vazquez-Carrasco R. Managing service recovery processes: the role of customer’s age. JBEM [Internet]. 2011Oct.4 [cited 2024Nov.15];12(3):503-28. Available from: https://mla.vgtu.lt/index.php/JBEM/article/view/5044