Suárez E, Roldán JL, Calvo-Mora A. A structural analysis of the EFQM model: an assessment of the mediating role of process management. JBEM [Internet]. 2014Nov.27 [cited 2024Nov.26];15(5):862-85. Available from: https://mla.vgtu.lt/index.php/JBEM/article/view/3052