Ahmed RR, Vveinhardt J, Štreimikienė D, Ashraf M, Channar ZA. Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis. JBEM [Internet]. 2017Oct.27 [cited 2024Nov.15];18(5):974–1004. Available from: https://mla.vgtu.lt/index.php/JBEM/article/view/1266