Share:


Identifying and prioritizing the selection criteria of appropriate repair and maintenance methods for commercial buildings

    Jolanta Tamošaitienė   Affiliation
    ; Hadi Sarvari   Affiliation
    ; Matteo Cristofaro   Affiliation
    ; Daniel W. M. Chan   Affiliation

Abstract

All buildings require Repair and Maintenance (R&M) in their life cycle period. However, if R&M activities are not carried out properly, deterioration will occur, service life of buildings will be reduced, and maintenance costs will increase. Hence, selecting the appropriate R&M methods is pivotal, especially for developing countries, such as Iran, which are featured by highly constrained resources. The present study aims to identify and prioritize the main criteria for selecting the suitable R&M methods for Commercial Buildings (CBs), which is considered as a profound challenge for the Architecture, Engineering and Construction/Facility Management (AEC/FM) industry. A total of 20 senior experts in the AEC/FM  industry and CBs in Iran were invited to participate in a Delphi survey to solicit their perceptions and opinions on the selection criteria. The total number of individual criteria identified is 16, which are further divided into five categories: human resources, flexibility and technical capability, risks, cost of maintenance, together with facilities and technology. Then, the Fuzzy Analytic Hierarchy Process (FAHP) technique was applied to prioritize the identified criteria. Among the 5 main selection criteria, the cost of maintenance is the most important criterion for selecting appropriate R&M methods for CBs whereas the criterion of human resources (HR) was recognized as the least important.

Keyword : repair and maintenance, life cycle costs, fuzzy approaches, commercial buildings projects

How to Cite
Tamošaitienė, J., Sarvari, H., Cristofaro, M., & Chan, D. W. M. (2021). Identifying and prioritizing the selection criteria of appropriate repair and maintenance methods for commercial buildings. International Journal of Strategic Property Management, 25(5), 413–431. https://doi.org/10.3846/ijspm.2021.15225
Published in Issue
Jul 16, 2021
Abstract Views
1531
PDF Downloads
1197
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Abu Dabous, S., & Alkass, S. (2008). Decision support method for multi‐criteria selection of bridge rehabilitation strategy. Construction Management and Economics, 26(8), 883–893. https://doi.org/10.1080/01446190802071190

Alani, A. M., Tattersall, R. P., & Okoroh, M. I. (2002). Quantitative models for building repair and maintenance: a comparative case‐study. Facilities, 20(5/6), 176–189.
https://doi.org/10.1108/02632770210426666

Al-Arjani, A. H. (2002). Type and size of project influences on number of bidders for maintenance and operation projects in Saudi Arabia. International Journal of Project Management, 20(3), 279–287. https://doi.org/10.1016/S0263-7863(01)00015-1

Ali, A. S. (2009). Cost decision making in building maintenance practice in Malaysia. Journal of Facilities Management, 7(4), 298–306. https://doi.org/10.1108/14725960910990044

Al-Shammari, M., & Mili, M. A. (2019). Fuzzy analytic hierarchy process model for customers’ bank selection decision in the Kingdom of Bahrain. Operational Research. https://doi.org/10.1007/s12351-019-00496-y

Amani, N., Ali, N. M., Mohammed, A. H., & Samat, R. A. (2013). Maintenance and management of wastewater system components using the condition index system, prediction process and costs estimation. Eksploatacja i Niezawodność, 15(2), 161–168.

Amani, N., Nasly, M. A., Mohamed, A. H., & Samat, R. A. (2012). A survey on the implementation of facilities maintenance management system of building in Iran. Malaysian Journal of Civil Engineering, 24(1), 85–95.

Au-Yong, C. P., Ali, A. S., Ahmad, F., & Chua, S. J. (2017). Influences of key stakeholders’ involvement in maintenance management. Property Management, 35(2), 217–231. https://doi.org/10.1108/PM-01-2016-0004

Bagaeen, S. (2007). Brand Dubai: the instant city; or the instantly recognizable city. International Planning Studies, 12(2), 173–197. https://doi.org/10.1080/13563470701486372

Bahriny, F., & Bell, S. (2020). Patterns of urban park use and their relationship to factors of quality: a case study of Tehran, Iran. Sustainability, 12(4), 1560.
https://doi.org/10.3390/su12041560

Baum, A. (2009). Commercial real estate investment. Taylor & Francis. https://doi.org/10.4324/9780080963662

Besiktepe, D., Ozbek, M. E., & Atadero, R. A. (2020). Identification of the criteria for building maintenance decisions in facility management: first step to developing a multi-criteria decision-making approach. Buildings, 10(9), 166. https://doi.org/10.3390/buildings10090166

Bevilacqua, M., & Braglia, M. (2000). The analytic hierarchy process applied to maintenance strategy selection. Reliability Engineering & System Safety, 70(1), 71–83.
https://doi.org/10.1016/S0951-8320(00)00047-8

Bond, S. A., Hwang, S., Lin, Z., & Vandell, K. D. (2007). Marketing period risk in a portfolio context: theory and empirical estimates from the UK commercial real estate market. The Journal of Real Estate Finance and Economics, 34(4), 447–461. https://doi.org/10.1007/s11146-007-9022-1

Boussabaine, A. H., & Kirkham, R. J. (2004). Simulation of maintenance costs in UK local authority sport centres. Construction Management and Economics, 22(10), 1011–1020.
https://doi.org/10.1080/1466433X.2004.11878565

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa

Chan, D. W. M., & Chan, J. H. L. (2012). Developing a performance measurement index (PMI) for target cost contracts in construction: a Delphi study. Construction Law Journal, 28(8), 590–613.

Chandrahas, Mishra, S. K., & Mahapatra, D. (2015). Maintenance strategy and decision making – AHP method. International Journal of Advanced Engineering Research and Studies, IV(II), 256–258.

Chang, D. Y. (1996). Applications of the extent analysis method on fuzzy AHP. European Journal of Operational Research, 95(3), 649–655. https://doi.org/10.1016/0377-2217(95)00300-2

Christudason, A., Kenna, P., & Lujanen, M. (2010). Legal challenges in ensuring regular maintenance and repairs of owneroccupied apartment blocks. International Journal of Law in the Built Environment, 2(2), 178–197.
https://doi.org/10.1108/17561451011058807

Chua, S. J. L., Ali, A. S., & Alias, A. (2014). Procurement method selection for building maintenance projects: the case of Malaysian public universities. World Journal of Engineering and Technology, 2(3), 7–13. https://doi.org/10.4236/wjet.2014.23B002

Dabiri, M., Oghabi, M., Sarvari, H., Sabeti, M., & Kashefi, H. (2020). A combination risk-based approach to post-earthquake temporary accommodation site selection: a case study in Iran. Iranian Journal of Fuzzy Systems, 17(6), 54–74.

Daibing, W., & Zeng, T. (2014). BIM in the commercial real estate project operation and maintenance management of applied research. Housing Science, 3, 17.

de Almeida, A. T. (2001). Multicriteria decision making on maintenance: spares and contracts planning. European Journal of Operational Research, 129(2), 235–241.
https://doi.org/10.1016/S0377-2217(00)00220-4

De Silva, N., Ranasinghe, M., & De Silva, C. R. (2012). Risk factors affecting building maintenance under tropical conditions. Journal of Financial Management of Property and Construction, 17(3), 235–252. https://doi.org/10.1108/13664381211274353

Deng, H. (1999). Multicriteria analysis with fuzzy pairwise comparison. International Journal of Approximate Reasoning, 21, 215–231. https://doi.org/10.1016/S0888-613X(99)00025-0

Duca, J. V., & Ling, D. C. (2020). The other (commercial) real estate boom and bust: the effects of risk premia and regulatory capital arbitrage. Journal of Banking & Finance, 112, 105317. https://doi.org/10.1016/j.jbankfin.2018.03.006

ElSorady, D. A., & Rizk, S. M. (2020). LEED v4.1 operations and maintenance for existing buildings and compliance assessment: Bayt Al-Suhaymi, historic Cairo. Alexandria Engineering Journal, 59(1), 519–531.
https://doi.org/10.1016/j.aej.2020.01.027

Fadavi-Ghaffari, M., Azad, A., Shariatzadeh, H., Taghizadeh, G., & Aminizadeh, S. (2017). Translation, cultural adaptation, face and content validity of the Persian version “Patient-rated wrist evaluation” (PRWE-Persian) questionnaire. Journal of Modern Rehabilitation, 11(1), 51–62. https://doi.org/10.18869/nirp.jmr.11.1.51

Ferreira, C., Silva, A., de Brito, J., Dias, I. S., & Flores-Colen, I. (2021). The impact of imperfect maintenance actions on the degradation of buildings’ envelope components. Journal of Building Engineering, 33, 101571. https://doi.org/10.1016/j.jobe.2020.101571

Flores-Colen, I., & de Brito, J. (2010). A systematic approach for maintenance budgeting of buildings façades based on predictive and preventive strategies. Construction and Building Materials, 24(9), 1718–1729. https://doi.org/10.1016/j.conbuildmat.2010.02.017

Galar, D., Parida, A., Kumar, U., Stenström, C., & Berges, L. (2011). Maintenance metrics: a hierarchical model of balanced scorecard. In 2011 IEEE International Conference on Quality and Reliability (pp. 67–74). IEEE. https://doi.org/10.1109/ICQR.2011.6031683

Geltner, D., Miller, N. G., Clayton, J., & Eichholtz, P. (2001). Commercial real estate analysis and investments (Vol. 1).
South-Western.

Ghazali, Z., Lim, M. R. T., & Jamak, A. B. S. (2019). Maintenance performance improvement analysis using fuzzy Delphi method: a case of an international lube blending plant in Malaysia. Journal of Quality in Maintenance Engineering, 25(1), 162–180. https://doi.org/10.1108/JQME-11-2016-0058

Ghent, A. C., Torous, W. N., & Valkanov, R. I. (2019). Commercial real estate as an asset class. Annual Review of Financial Economics, 11, 153–171. https://doi.org/10.1146/annurev-financial-110118-123121

Ghosh, D., & Roy, S. (2010). A decision-making framework for process plant maintenance. European Journal of Industrial Engineering, 4(1), 78–98. https://doi.org/10.1504/EJIE.2010.029571

Grussing, M. N. (2014). Life cycle asset management methodologies for buildings. Journal of Infrastructure Systems, 20(1), 04013007. https://doi.org/10.1061/(ASCE)IS.1943-555X.0000157

Häkkinen, T., & Belloni, K. (2011). Barriers and drivers for sustainable building. Building Research & Information, 39(3),
239–255. https://doi.org/10.1080/09613218.2011.561948

Hauashdh, A., Jailani, J., & Rahman, I. A. (2020). Building maintenance practices in Malaysia: a systematic review of issues, effects and the way forward. International Journal of Building Pathology and Adaptation, 38(5), 653–672. https://doi.org/10.1108/IJBPA-10-2019-0093

Hon, C. K. H., Chan, A. P. C., & Chan, D. W. M. (2011). Strategies for improving safety performance of repair, maintenance, minor alteration and addition (RMAA) works. Facilities, 29(13/14), 591–610. https://doi.org/10.1108/02632771111178391

Hon, C. K. H., Chan, A. P. C., & Yam, M. C. H. (2012). Empirical study to investigate the difficulties of implementing safety practices in the repair and maintenance sector in Hong Kong. Journal of Construction Engineering and Management, 138(7), 877–884. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000497

Hsu, C. C., & Sandford, B. A. (2007). The Delphi technique: making sense of consensus. Practical Assessment, Research, and Evaluation, 12(1), 10.

Johnson, E. (2013). Face validity. In F. R. Volkmar (Ed.), Encyclopedia of autism spectrum disorders. Springer.

Katebi, A., & Almasian, F. (2016). Review of maintenance strategies in construction projects [Conference presentation]. Proceedings of the Third International Conference on Civil Engineering, Architecture and Structures, Norway.

Khoshfetrat, R., Sarvari, H., Chan, D. W. M., & Rakhshanifar, M. (2020). Critical risk factors for implementing building information modelling (BIM): a Delphi-based survey. International Journal of Construction Management, 1–10. https://doi.org/10.1080/15623599.2020.1788759

Khosravi, M., Sarvari, H., Chan, D. W. M., Cristofaro, M., & Chen, Z. (2020). Determining and assessing the risks of commercial and recreational complex building projects in developing countries: a survey of experts in Iran. Journal of Facilities Management, 18(3), 259–282. https://doi.org/10.1108/JFM-02-2020-0010

Kim, S., Jang, Y., Shin, Y., & Kim, G. (2014). Economic feasibility analysis of the application of geothermal energy facilities to public building structures. Sustainability, 6(4), 1667–1685. https://doi.org/10.3390/su6041667

Kizim, A. V. (2013). Establishing the maintenance and repair body of knowledge: comprehensive approach to ensuring equipment maintenance and repair organization efficiency. Original Research Article Procedia Technology, 9, 812–818. https://doi.org/10.1016/j.protcy.2013.12.090

Lai, J. H. (2010). Operation and maintenance budgeting for commercial buildings in Hong Kong. Construction Management and Economics, 28(4), 415–427. https://doi.org/10.1080/01446190903365665

Lai, J. H. (2011). Comparative evaluation of facility management services for housing estates. Habitat International, 35, 391–397. https://doi.org/10.1016/j.habitatint.2010.11.009

Lai, J. H. (2015). Maintenance performance: examination of the computer-aided maintenance data of a large commercial building. Journal of Performance of Constructed Facilities, 29(4), 4014118. https://doi.org/10.1061/(ASCE)CF.1943-5509.0000619

Lai, J. H., & Man, C. S. (2017). Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review. International Journal of Strategic Property Management, 21(1), 41–57.
https://doi.org/10.3846/1648715X.2016.1247304

Lai, J. H., & Man, C. S. (2018a). Performance indicators for facilities operation and maintenance (Part 1): systematic classification and mapping. Facilities, 36(9/10), 476–494.
https://doi.org/10.1108/F-08-2017-0075

Lai, J. H., & Man, C. S. (2018b). Performance indicators for facilities operation and maintenance (Part 2): shortlisting through a focus group study. Facilities, 36(9/10), 495–509.
https://doi.org/10.1108/F-08-2017-0076

Lai, J. H., Yik, F. W., & Chan, A. K. (2009). Maintenance cost of chiller plants in Hong Kong. Building Services Engineering Research and Technology, 30(1), 65–78.
https://doi.org/10.1177/0143624408096290

Lai, J. H., Yik, F. W., & Jones, P. (2004). Disputes arising from vaguely defined contractual responsibilities in building services maintenance contracts. Facilities, 22(1/2), 44–52. https://doi.org/10.1108/02632770410517942

Lai, J. H., Yik, F. W., & Jones, P. (2006). Critical contractual issues of outsourced operation and maintenance service for commercial buildings. International Journal of Service Industry Management, 17(4), 320–343.
https://doi.org/10.1108/09564230610680640

Lai, J., Yik, F., & Jones, P. (2008). Expenditure on operation and maintenance service and rental income of commercial buildings. Facilities, 26(5/6), 242–265.
https://doi.org/10.1108/02632770810865014

Lam, E. W. M., Chan, A. P. C., & Chan, D. W. M. (2010). Benchmarking success of building maintenance projects. Facilities, 28(5/6), 290–305. https://doi.org/10.1108/02632771011031529

Lateef, O. A. (2009). Building maintenance management in Malaysia. Journal of Building Appraisal, 4(3), 207–214. https://doi.org/10.1057/jba.2008.27

Lavy, S., & Bilbo, D. L. (2009). Facilities maintenance management practices in large public schools, Texas. Facilities,
27(1/2), 5–20. https://doi.org/10.1108/02632770910923054

Lavy, S., & Shohet, I. M. (2004). Integrated maintenance management of hospital buildings: a case study. Construction Management and Economics, 22(1), 25–34. https://doi.org/10.1080/0144619042000186031

Lavy, S., & Shohet, I. M. (2007). On the effect of service life conditions on the maintenance costs of healthcare facilities. Construction Management and Economics, 25(10), 1087–1098. https://doi.org/10.1080/01446190701393034

Ledford, A. K., & Lynch, S. M. (2019). Comparing theories of resource distribution: the case of Iran. Socius, 5.
https://doi.org/10.1177/2378023119886406

Lee, C. K., & Kim, S. K. (2007). GA-based algorithm for selecting optimal repair and rehabilitation methods for reinforced concrete (RC) bridge decks. Automation in Construction, 16(2), 153–164. https://doi.org/10.1016/j.autcon.2006.03.001

Lee, H. H. Y., & Scott, D. (2009). Overview of maintenance strategy, acceptable maintenance standard and resources from a building maintenance operation perspective. Journal of Building Appraisal, 4(4), 269–278.
https://doi.org/10.1057/jba.2008.46

Liddle, J., Bowser, J., Ilic, B., & Luciani, V. (2020). So, you want to have a NanoFab? Shared-use nanofabrication and characterization facilities: cost-of-ownership, toolset, utilization, and lessons learned. Journal of Research of the National Institute of Standards and Technology, 125, 125009.
https://doi.org/10.6028/jres.125.009

Lind, H., & Muyingo, H. (2012). Building maintenance strategies: planning under uncertainty. Property Management, 30(1), 14–28. https://doi.org/10.1108/02637471211198152

López, J., Pérez, D., Paz, E., & Santana, A. (2013). A building maintenance and surveillance system based on autonomous robots. Robotics and Autonomous Systems, 61(12), 1559–1571. https://doi.org/10.1016/j.robot.2013.06.012

Mangano, G., & De Marco, A. (2014). The role of maintenance and facility management in logistics: a literature review. Facilities, 32(5/6), 241–255. https://doi.org/10.1108/F-08-2012-0065

Martínez, L. B., Márquez, A. C., Gunckel, P. V., & Andreani, A. A. (2013). The graphical analysis for maintenance management method: a quantitative graphical analysis to support maintenance management decision making. Quality and Reliability Engineering International, 29(1), 77–87.
https://doi.org/10.1002/qre.1296

Mirza, S. (2006). Durability and sustainability of infrastructure a state-of-the-art report. Canadian Journal of Civil Engineering, 33(6), 639–649. https://doi.org/10.1139/l06-049

Motamed, P., & Majrouhi, J. (2018). A framework to select the best strategy for Iran’s entry into the repair and maintenance market of oil drilling rigs. Civil Engineering Journal, 4(11), 2702–2718. https://doi.org/10.28991/cej-03091193

Motawa, I., & Almarshad, A. (2013). A knowledge-based BIM system for building maintenance. Automation in Construction, 29, 173–182. https://doi.org/10.1016/j.autcon.2012.09.008

Munir, M., Kiviniemi, A., Finnegan, S., & Jones, S. W. (2019). BIM business value for asset owners through effective asset information management. Facilities, 38(3/4), 181–200. https://doi.org/10.1108/F-03-2019-0036

Nourelfath, M., Nahas, N., & Ben-Daya, M. (2016). Integrated preventive maintenance and production decisions for imperfect processes. Reliability Engineering and System Safety, 148, 21–31. https://doi.org/10.1016/j.ress.2015.11.015

Olanrewaju, A. L., & Abdul-Aziz, A. R. (2014). Building maintenance processes and practices: the case of a fast developing country. Springer. https://doi.org/10.1007/978-981-287-263-0

Olawumi, T. O., & Chan, D. W. M. (2018). Identifying and prioritizing the benefits of integrating BIM and sustainability practices in construction projects: a Delphi survey of international experts. Sustainable Cities and Society, 40, 16–27.
https://doi.org/10.1016/j.scs.2018.03.033

Oprea, L., & Popescu, V. (2008). Challenges and methodologies in transmission planning for mega-cities. In MELECON 2008 – The 14th IEEE Mediterranean Electrotechnical Conference (pp. 726–731). IEEE.
https://doi.org/10.1109/MELCON.2008.4618521

Ottoman, G. R., Nixon, W. B., & Lofgren, S. T. (1999). Budgeting for facility maintenance and repair. I: methods and models. Journal of Management in Engineering, 15(4), 71–83.
https://doi.org/10.1061/(ASCE)0742-597X(1999)15:4(71)

Parida, A., & Chattopadhyay, G. (2007). Development of a multicriteria hierarchical framework for maintenance performance measurement (MPM). Journal of Quality in Maintenance Engineering, 13(3), 241–258.
https://doi.org/10.1108/13552510710780276

Pezshki, Z. M., Shadman, A., Alizadeh, M., Hakimi, S., & Heidari, F. (2017). Validity and reliability of the questionnaire for assessing women’s reproductive history in Azar cohort study. Journal of Caring Sciences, 6(2), 185–188.
https://doi.org/10.15171/jcs.2017.018

Pivo, G., & Fisher, J. D. (2011). The walkability premium in commercial real estate investments. Real Estate Economics, 39(2), 185–219. https://doi.org/10.1111/j.1540-6229.2010.00296.x

Pourjavad, E., Shirouyehzad, H., & Shahin, A. (2013). Selecting maintenance strategy in mining industry by analytic network process and TOPSIS. International Journal of Industrial and Systems Engineering, 15(2), 171–192.
https://doi.org/10.1504/IJISE.2013.056095

Preedy, V. R. (2010). Content validity. In V. R. Preedy, & Watson, R. R. (Eds.), Handbook of disease burdens and quality of life measures. Springer. https://doi.org/10.1007/978-0-387-78665-0_5383

Re Cecconi, F., Moretti, N., & Dejaco, M. C. (2019). Measuring the performance of assets: a review of the facility condition index. International Journal of Strategic Property Management, 23(3), 187–196. https://doi.org/10.3846/ijspm.2019.7955

Ruparathna, R., Hewage, K., & Sadiq, R. (2018). Multi-period maintenance planning for public buildings: a risk-based approach for climate conscious operation. Journal of Cleaner Production, 170, 1338–1353.
https://doi.org/10.1016/j.jclepro.2017.09.178

Saaty, T. L. (1972). An eigenvalue allocation model for prioritization and planning. Energy management and policy center (Working paper, pp. 28–31). University of Pennsylvania.

Sadeghi, M., Elliott, J. W., Porro, N., & Strong, K. (2019). Developing building information models (BIM) for building handover, operation and maintenance. Journal of Facilities Management, 17(3), 301–316.
https://doi.org/10.1108/JFM-04-2018-0029

Sayed, A. Y. A., Seth, D., & Hamouda, A. M. S. (2019). Prioritisation of lean construction barriers in Qatari context: a fuzzy AHP approach. International Journal of Business Excellence, 19(4), 503–531.
https://doi.org/10.1504/IJBEX.2019.103456

Sarvari, H., Chan, D. W. M., Banaitiene, N., Noor, N. M., & Beer, M. (2021). Barriers to development of private sector investment in water and sewage industry. Built Environment Project and Asset Management, 11(1), 52–70.
https://doi.org/10.1108/BEPAM-11-2019-0110

Sarvari, H., Cristofaro, M., Chan, D. W. M., Noor, N. M., & Amini, M. (2020). Completing abandoned public facility projects by the private sector: results of a Delphi survey in the Iranian Water and Wastewater Company. Journal of Facilities Management, 18(5), 547–566. https://doi.org/10.1108/JFM-07-2020-0046

Sarvari, H., Rakhshanifar, M., Tamošaitienė, J., Chan, D. W. M., & Beer, M. (2019). A risk based approach to evaluating the impacts of Zayanderood drought on sustainable development indicators of riverside urban in Isfahan-Iran. Sustainability, 11(23), 6797. https://doi.org/10.3390/su11236797

Shafiee, M. (2015). Maintenance strategy selection problem: an MCDM overview. Journal of Quality in Maintenance Engineering, 21(4), 378–402.
https://doi.org/10.1108/JQME-09-2013-0063

Shen, G. Q. P. (1997). A comparative study of priority setting methods for planned maintenance of public buildings. Facilities, 15(12/13), 331–339.
https://doi.org/10.1108/02632779710188324

Shyjith, K., Ilangkumaran, M., & Kumanan, S. (2008). Multi‐criteria decision‐making approach to evaluate optimum maintenance strategy in textile industry. Journal of Quality in Maintenance Engineering, 14(4), 375–386.
https://doi.org/10.1108/13552510810909975

Shohet, I. M. (2003). Building evaluation methodology for setting maintenance priorities in hospital buildings. Construction Management and Economics, 21(7), 681–692.
https://doi.org/10.1080/0144619032000115562

Shohet, I. M., & Nobili, L. (2016a). Performance-based maintenance of public facilities: principles and implementation in courthouses. Journal of Performance of Constructed Facilities, 30(4), 04015086. https://doi.org/10.1061/(ASCE)CF.1943-5509.0000835

Shohet, I. M., & Nobili, L. (2016b). Enterprise resource planning system for performance-based-maintenance of clinics.
Automation in Construction, 65, 33–41.
https://doi.org/10.1016/j.autcon.2016.01.008

Shohet, I. M., & Nobili, L. (2017). Application of key performance indicators for maintenance management of clinics facilities. International Journal of Strategic Property Management, 21(1), 58–71. https://doi.org/10.3846/1648715X.2016.1245684

Shohet, I. M., & Perelstein, E. (2004). Decision support model for the allocation of resources in rehabilitation projects. Journal of Construction Engineering and Management, 130(2), 249–257.
https://doi.org/10.1061/(ASCE)0733-9364(2004)130:2(249)

Shohet, I. M., & Straub, A. (2013). Performance-based-maintenance: a comparative study between the Netherlands and Israel. International Journal of Strategic Property Management, 17(2), 199–209. https://doi.org/10.3846/1648715X.2013.807482

Shohet, I. M., Lavy-Leibovich, S., & Bar-On, D. (2003). Integrated maintenance monitoring of hospital buildings. Construction Management and Economics, 21(2), 219–228. https://doi.org/10.1080/0144619032000079734

Sodangi, M., Khamdi, M. F., Idrus, A., Hammad, D. B., & AhmedUmar, A. (2014). Best practice criteria for sustainable maintenance management of heritage buildings in Malaysia. Procedia Engineering, 77, 11–19.
https://doi.org/10.1016/j.proeng.2014.07.017

Straub, A. (2002). Strategic technical management of housing stock: lessons from Dutch housing associations. Building Research and Information, 30(5), 372–381. https://doi.org/10.1080/09613210210150955

Suganthi, L. (2018). Multi expert and multi criteria evaluation of sectoral investments for sustainable development: an integrated fuzzy AHP, VIKOR/DEA methodology. Sustainable Cities and Society, 43, 144–156.
https://doi.org/10.1016/j.scs.2018.08.022

Suweero, K., Moungnoi, W., & Charoenngam, C. (2017). Outsourcing decision factors of building operation and maintenance services in the commercial sector. Property Management, 35(3), 254–274. https://doi.org/10.1108/PM-06-2016-0028

Taber, K. S. (2018). The use of Cronbach’s alpha when developing and reporting research instruments in science education. Research in Science Education, 48, 1273–1296.
https://doi.org/10.1007/s11165-016-9602-2

Tamošaitienė, J., Sarvari, H., Chan, D. W. M., & Cristofaro, M. (2021). Assessing the barriers and risks to private sector participation in infrastructure construction projects in developing countries of Middle East. Sustainability, 13(1), 153. https://doi.org/10.3390/su13010153

Thaheem, M. J., & De Marco, A. (2014). Sustainable repair & maintenance of buildings in the developing countries: a risk management perspective and proposal of customized framework. Journal of Civil Engineering and Architecture Research, 1(1), 14–23.

Thengane, S. K. (2019). Assessment of different technologies for managing yard waste using analytic hierarchy process. Process Integration and Optimization for Sustainability, 3, 255–272.
https://doi.org/10.1007/s41660-018-0070-1

United Nations. (2020). World economic situation prospects. https://www.un.org/development/desa/dpad/wp-content/uploads/sites/45/WESP2020_Annex.pdf

Vanier, D., Tesfamariam, S., Sadiq, R., & Lounis, Z. (2006, June 14–16). Decision models to prioritize maintenance and renewal alternatives. In Joint International Conference on Computing and Decision Making in Civil and Building Engineering (pp. 2594–2603), Montréal, QC.

Wall, D. M. (1993). Building maintenance in the context of developing countries. Construction Management and Economics, 11(3), 186–193. https://doi.org/10.1080/01446199300000018

Wieczorek, D., Plebankiewicz, E., & Zima, K. (2019). Model estimation of the whole life cost of a building with respect to risk factors. Technological and Economic Development of Economy, 25(1), 20–38. https://doi.org/10.3846/tede.2019.7455

Yousefli, Z., Nasiri, F., & Moselhi, O. (2020). Maintenance workflow management in hospitals: an automated multi-agent facility management system. Journal of Building Engineering, 32, 101431. https://doi.org/10.1016/j.jobe.2020.101431

Yuan, J., Li, W., Xia, B., Chen, Y., & Skibniewski, M. J. (2019). Operation performance measurement of public rental housing delivery by PPPS with fuzzy-AHP comprehensive evaluation. International Journal of Strategic Property Management, 23(5), 328–353. https://doi.org/10.3846/ijspm.2019.9820

Zavadskas, E. K., Turskis, Z., & Kildienė, S. (2014). State of art surveys of overviews on MCDM/MADM methods. Technological and Economic Development of Economy, 20, 165–179. https://doi.org/10.3846/20294913.2014.892037

Zawawi, E. M. A., & Kamaruzzaman, S. N. (2009). Personnel characteristics of maintenance practice: a case of high-rise office buildings in Malaysia. Journal of Sustainable Development, 2(1), 111. https://doi.org/10.5539/jsd.v2n1p111